IT Support

A.R.R.O.W.® is a unique Windows based Self-Voice® program which uses specific installation/sound setup procedures. Usually A.R.R.O.W.® is implemented through a memory stick which can be used either independently on laptop or desk-based computers, or networked throughout a school/college. A.R.R.O.W. offers advice and back up support in conjunction with either school/college - based IT personnel,or appointed independent IT contractors. A.R.R.O.W.® can offer, under certain circumstances, a set up service for non-computer literate persons.

01

System Requirements

Windows 8 or higher - 8Gb Hard Disk space to install the program - Fully Direct X Compatible - Stereo Headsets - Internet connection for program activation.

The first set of stereo headsets are supplied gratis. They are not guaranteed so replacements are the responsibility of the user. Replacement headsets must be stereo, not mono.

02

Network Information

A.R.R.O.W. Teaching Technology can be operated either as standalone software or through a server and the installer should consider the advantages/disadvantages of either system. Any information given is intended for experienced system administrators only, and reference to the A.R.R.O.W.® installation manual is strongly recommended. Please note that all computers should be installed and tested prior to training, and ensure that all machines are fully patched and up to date. Please follow the installation manual exactly as prescribed.

03

Licence Key

Please note the licence key required for initial activation is included within the original training package. Upon expiry, once payment is received, A.R.R.O.W.® will automatically update the licence. 

04

Fault Finder​

If you encounter a problem whilst using A.R.R.O.W.® that​ cannot be fixed with the information in the installation manual, please email us with the following details:

 

1. Name of the IT person, Address & Tel no of the school.
2. Which A.R.R.O.W. version do you use?
3. Which windows version do you use?
4. Are there any error messages shown?
5. A brief description of the problem.
6. Are computers Stand-alone or Networked?
7. Are networked computers wireless?
8. Do the computers have full permission for all A.R.R.O.W. users?
9. Are Stereo headsets being used?

10.Do the computers have enough hard disk space ie.8Gb?